Frequently Asked Questions

Take some time to read Our Team bios and then use the details on the Contact page to reach out to one of us who you think may be a good fit for your current needs.

You will receive a confirmation email which will include details about the practice. If you have provided a mobile number, you will receive a confirmation text the day before your scheduled appointment.

Yes, this can easily be arranged at the time of scheduling your appointment.

We will email a link for your appointment. Your link is the same every time (your own private virtual therapy room). All you need to do is ensure that you have a good internet connection, and a quiet private room. You then click on the link at your appointment time. It can be helpful to have some headphones available, if possible.

We understand that, for various reasons, it is not always possible to attend a scheduled appointment. Unless there are exceptional circumstances, there will be a $100 cancellation fee for bookings cancelled with less than 24-hours’ notice. Unfortunately, this cannot be claimed from Medicare, your private health fund or any other third-party payer.


If you need to cancel or reschedule your appointment, please provide us with as much notice as possible via email or text and we will gladly assist you.

No, a referral is not necessary to book an appointment. This does, however, mean that you will not be eligible for a Medicare rebate.

You can only claim a Medicare rebate if you have a referral from a GP or a psychiatrist. With a valid referral, Medicare rebates can be claimed for up to ten sessions per calendar year, depending on need.

If you have not claimed a rebate from Medicare, you may be eligible to make a claim from your private health insurance. You would need to contact your insurer to find out what you are covered for under your policy.

We are a self-managed practice. On arrival, please take a seat and make yourself comfortable while you wait for your appointment to commence.

The first appointment is an assessment appointment. It is an opportunity to start building rapport and for your psychologist to start getting to know you and your goals for therapy, as well as to talk about appropriate intervention options. It is also an opportunity for you to get a sense of whether you think your psychologist is likely to be a good fit for you.



If, for any reason, you feel that you and your psychologist are not a good fit, please let us know and we will gladly assist you in finding alternative support.

Appointments last between 50 and 60 minutes.

We make every effort to keep to scheduled appointment times. If you are running late for your appointment, we will unfortunately still need to finish at the scheduled end time. For this reason, it is helpful to factor in traffic and parking when working out your travel time.

In Australia, both psychologists and clinical psychologists receive a very high level of education, training and supervision. Every Australian psychologist must also be registered with the Australian Board of Psychology.


In general terms, a clinical psychologist differs from a psychologist in that they have usually undertaken additional university qualifications and/or further study and supervised training in the area of clinical psychology in order to be identified as a clinical psychologist.


Regardless of whether you see a clinical psychologist or a general psychologist, it is very important to consider the following questions:

– Does the psychologist I am seeing have experience in the area with which I require assistance (either a specific mental health problem such as OCD or depression, or a general psychological problem like stress or relationship problems)?

– Do I feel comfortable talking with them about the things with which I need help?

– Do I feel that I am on the right track with the therapy we are doing?


Psychiatrists are medical doctors who specialise in treating mental illness. Psychiatrists are able to prescribe medication and typically collaborate with psychologists and other allied health professionals.

Maladaptive schemas (schemas) are rigid core beliefs that comprise thoughts, feelings, memories and physiological sensations. They develop over time as a result of the interaction between our psychological needs not being met in childhood, our innate temperament and neurobiological makeup, as well as other early life experiences. When triggered in adulthood they have an unhelpful, and often damaging, impact on how we view and respond to ourselves, others, relationships and the world around us.

Schema therapy is an integrative therapy that is usually medium to long-term. The aim of schema therapy is to increase awareness of psychological needs and maladaptive schemas, manage unhelpful patterns of coping, as well as strengthen more adaptive responses to ourselves, others and the world.

Sage Practice Psychology Clinic is not a crisis service.

Call 000 or use the contacts below for immediate crisis support 24 hours a day, 7 days a week:

Lifeline 13 11 14 – A crisis support and suicide prevention service for all Australians.

Mental Health Call 1300 642 255 – Mental Health Call is a confidential mental health triage service that will link you to the nearest public mental health service. It operates 24 hours a day, 7 days a week.

Beyond Blue 1300 224 636 – Beyond Blue provides support to address issues related to depression, suicide, anxiety disorders and other related mental illnesses.

Suicide Call Back Service 1300 659 467 – A free service for people who are suicidal, caring for someone who is suicidal, bereaved by suicide or are health professionals supporting people affected by suicide.

Kids Helpline 1800 55 1800 – A counselling service specifically for young people aged between 5 and 25.

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